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For the planning of each event, a Duocom Account Manager will be the single point of contact for our clients. The process from the initial planning phase right through to execution is as follows:

Determine your goals and preliminary AV requirements (ideally this is done in a face-to-face meeting but it may be done over the telephone)
Initial site inspection by Duocom personnel
Develop AutoCAD floor plan including consultation with any other event suppliers
Finalize floor plan and AV requirements with client personnel (may involve several consultations)
Budget approval and sign-off
Prepare wiring diagrams
Prepare critical path schedule for event
Final review with client personnel including appropriate dress requirements for all Duocom employees
Day of event – set up for entire event is completed at a minimum 1 hour before the event goes live
Day of event – Technician(s) is standing by prepared to accommodate any reasonable last-minute changes by client personnel
During the event - Technician(s) operate the show in a polished, professional manner.
Day after the event – Duocom personnel prepare post-event report


 
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