Service and Support

When it comes to having the depth of knowledge to troubleshoot and repair a wide variety of audio visual equipment, Duocom’s Service Department responds by providing after-sale support such as corrective maintenance, on-site assistance, emergency service response, phone-in service support and preventative maintenance programs.

Our skilled and experienced technologists regularly attend training seminars to maintain the highest standards, allowing our service department to be the leader in the audio visual industry.

Authorized Service Centre for:
NEC • Infocus • ASK Proxima • Vidikron • Runco • Epson • Samsung • Anchor Audio

We are committed to providing our customers excellent service and after sales piece of mind.

The Preventative Maintenence Agreement from Duocom

You have just made a significant investment in the latest technology. Make sure you protect it. Your product comes with the standard manufacturers' warranty but now you can purchase Duocom's Preventative Maintenance Agreement and avoid costly downtime. You can extend your coverage for a fraction of the cost of your initial
investment and have the support and service from Duocom that you deserve.

This guide includes information on:

The importance of having a PMA

A plan to fit your service requirements
      - Bronze Plan
      - Silver Plan
      - Gold Plan
      - Platinum - Extended Coverage

ExtraCare - Projector Protection Coverage