Duocom Canada Inc. respects your right to privacy and is committed to protecting your privacy.

We have designed our website so that you can visit Duocom Canada Inc. on the web without identifying yourself or revealing any personal information. Once you have chosen to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it is not displayed online and it is not accessible to the general public. Your personal information will be used solely for the purpose of order processing and personalization only. Duocom Canada Inc. strives to have consistent privacy practices for your personal information regardless of the medium used to collect the information. Therefore, this privacy policy applies to all online, offline and manually processed personal information.

Notice

Duocom Canada Inc. provides this online Privacy Policy to make you aware of our privacy practices and of your choices about the way your information is collected and used. We take seriously the trust you place in us. To make this notice easy to find, we make it available on our homepage and at the bottom of every duocom.ca web page.

Registration Form and Order Process

To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and if that fails, or if time is critical, we will try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Subscription Service

We offer electronic newsletters and product announcements to make your purchasing decisions easier. If you decide to subscribe, we will forward you this information. Subscription to our newsletters and product announcements are optional and free.

You may unsubscribe at any time.

Occasionally, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. We will always provide you with the opportunity to opt-out of receiving communications from us.

Choice

Links to third-party web sites on Duocom Canada Inc. sites are provided solely as a convenience to you. If you use these links, you will leave the Duocom Canada Inc. site. Duocom Canada Inc. has not reviewed all of these third-party sites, does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, Duocom Canada Inc. does not endorse or make any representations about them or any information, software or other products or materials found there or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site you do so entirely at your own risk.

Accuracy

In an effort to keep your personal information accurate, please notify us of changes to your name, address, title, phone number or email address. We may process or store your information in our Duocom Canada Inc. database.

Security

Duocom Canada Inc. is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect from you online.

All credit card information is submitted online is protected using SSL encryption (the internet standard for secure transactions) or if you prefer, you can telephone or fax your card information to us. Your online order information and purchase history are protected by a password that you set. If you forget this password, we will first verify your identity then e-mail your password to the e-mail account you specified at the time of registration.

Cookies

While you shop online, we track your visit through the creation of a "temporary cookie". Cookies is a technology used to customize web site content to better meet your needs by storing and remembering your individual preferences. This enhances your shopping experience by allowing us to deliver content specific to your interests and to recognize you when you return to our store at another time. This is a standard industry practice used on most major web sites. Most browsers are originally configured to accept cookies but you can reset your browser to notify you when you have received a cookie giving you the chance to choose whether to accept it or not. You should understand however, that if you do disable cookies areas of some web sites will not function properly.